The COVID-19-Tsunami on a small island

December 2021 – January 2022

Frank Schouten, General Practitioner

 

With this article and accompanying data, I have tried to paint a picture of how we overcame the COVID-19 tsunami. The transformation described in this article is not a manual 'how to tackle a crisis', but it may offer some guidance in times of a new COVID-19 wave.

This article describes the transformation that was required in the automation and organizational field to withstand the COVID-19 wave of December-January '21-'22.

In conclusion, all tourists who tested positive, despite the huge numbers, received the best possible health care. Let's hope the next COVID-19 tsunami doesn't happen, but if it does, Aruba is ready for it.

 

1. Introduction

At the end of the year 2021, the Omikron-COVID-19 wave has also reached the Caribbean Island of Aruba. The Department of Public Health (DVG) and the closely cooperating MedCare Clinic (MedCare; where I work as a general practitioner) were flooded with Corona cases. The protocol at the time turned out not to be able to withstand the tsunami of tourists who tested positive.

 

2. Description of situation

At the beginning of December 2021, the number of intakes averaged at 4 positive test subjects (positive case, from now on called PC) per day. An intake itself took about 30-60 minutes, patients were monitored and a house visit was made a few days later. This was labor-intensive, but feasible given the low numbers. Just before Christmas 2021, the numbers were on the rise: the start of a peak we were unprepared for. The number of reported infections in Aruba at that time was the highest in the world (source Volkskrant, January 3, 2022). The absence of fallen-sick colleagues and a team that was too small, made it even more difficult to maintain the then-used protocol. Change was forced to take place within a very short period of time.

 

In this article I will describe the changes that have taken place in the organizational and automation field. Or in other words: the transformation it took to turn a COVID-19-ravaged Aruba into a COVID-tsunami resilient island.

 

3. Method, automation and visualization

  • Method

In the first column of table 1, the method is described that MedCare used in collaboration with the DVG in October 2021. We used Google Sheet for this, where we were able to correlate the numbers with the names of the PCs in a secured file. An individual medical file was also created for each patient.

 

Intake Description October 2021 (Manual) Intake Description January 2022 (Online Forms)
1. Patient tests positive for COVID-19 1. Patient tests positive for COVID-19
2. DVG calls the patient 2. DVG sends an email to all positive tested patients
3. DVG forwards case to MedCare 3. The online form is completed by the patient
4. MedCare calls the patient and creates a file (Isolation period 7-10 days, depending on symptoms. On indication: a house visit) 4. On indication (depending on history or symptoms) the patient will be contacted by MedCare. The isolation period is 5 days, provided > 24 hours symptom-free.
5. Two days before the end of the isolation: house visit with oxygen and temperature measurements. Patient receives a printed recovery letter; patient can use this to fly, in combination with their positive COVID test. 5. One day before the end of isolation, the patient receives a recovery letter in PDF via email.
Time investment for MedCare per positive case: Time investment for MedCare per positive case:
Average of 30 minutes (20-60 minutes) + house visit. On average three minutes (1-30 minutes) + visit on indication.

Table 1 Intake description and time indication October 2021 vs. January 2022

 

As described in table 1, the time investment per case has decreased drastically due to the automation. Now, there is a better overview of any symptoms and the patient's medical history. It immediately became clear whether patients needed (more) medical attention.

 

  • Automation

The automation process was done manually until December 2021. From January 2022 it was performed online. The automation process took place in several steps according to the 'trial-and-error method' (table 2).

Trial Error
1. PCs were no longer called, but received a message on their phone that they could contact MedCare. The lists of PCs were supplied to MedCare by the DVG. The telephone rang off the hook.
2. PCs received a message on their phone that they could send an email with their positive test result, ID and proof of insurance. The mailbox was overloaded. PCs still started calling with time- consuming but non-medical questions.
3. The text message was adjusted to only call in the event of a 'medical emergency' and to only send WhatsApp messages. The WhatsApp number was checked and answered on multiple computers. More MedCare employees were instructed how to process the intake in the email. A doctor was informed per (medical) indication. Many PCs did not receive the text message, many phone numbers that were entered by hand were incorrect, or there were network problems.
4. PCs were approached via e-mail; the same message could be sent at once by putting all PCs in the BCC. Contact with PCs went well, until the isolation time was shortened to 5 days.
5. Emergency consultation takes place with the DVG, an online intake form is created, so that PCs can enter data themselves. MedCare is enabled to apply their acquired experience in this regard. DVG will e-mail the PCs with the link to this online form. People don't complete the form completely, forget to press send, or they can't upload the documents to Dropbox because the capacity has been exceeded.
6. MedCare checks all files that are submitted. MedCare and DVG perform daily updates for the accessibility and ease of use of the online form. An XXL Dropbox account is purchased. Little error occurred after this.
The PCs that are less useful with online forms are helped by the hotels, relatives and employees of MedCare.

Table 2: Steps in the form of the 'Trial-and-Error' method

 

  • Visualization
    • Intakes and positive tests per period

Figure 1 shows the translation towards the Online Form. This shows the increase in the number of patients, including the transition to the new system.

    Figure 1: Intakes using the old system (blue) vs. new system (orange), with the dates and numbers of positive tests.

     

    Discussion: COVID-19 peak
    As can be seen in figure 1, the final automation step could not have come a day later. At the time of the implementation of the online form, the entire MedCare team was overloaded, with some employees working continuously for 16 days. Figure 1 also shows that the number of positive tested persons has decreased drastically since January 8, 2022. One reason for this could be, for example, the entry restrictions: Aruba uses access on the condition that a negative COVID test result can be presented, which is performed less than 24 hours before arriving. In America (where most tourists come from) the test locations were overloaded, resulting in many tourists who could not get their test results in time to travel. In addition, it can be argued that tourists are less inclined to travel to a high-endemic areas. Another explanation is that the corona peak is simply decreasing.

     

    Discussion: Five days of isolation
    According to the CDC (Center for Disease Control, America), patients were allowed to be out of isolation overnight after five days, instead of seven to ten days. In daily practice, this meant that MedCare had to provide three times the number of people with a medical certificate within a few days. This created complications, because PCs had already rebooked flights and were allowed out of isolation earlier, which meant that they were no longer reimbursed by the Aruba Visitors Insurance for the remaining days on the island. In addition, we saw a number of PCs that, after the five days of isolation, presented themselves again with an increase in COVID-related symptoms. 

     

    • Positive test results MedCare and DVG per period

    Figure 2 shows an overview of the data on which the patients tested positive for COVID-19. In this figure, the registered patients with MedCare resp. DVG side by side. The data from DVG is based on the positive tests from the day before. In the figure, the numbers are corrected for test data, and double tests.

    Figure 2: Trend of positively registered patients at MedCare vs. DVG with associated data

     

    From December 10, 2021 to January 28, 2022, 2584 PCs were registered by DVG. MedCare registered 2548 PCs out of the 2584. This corresponds to 98.6% intake rate.

     

    Discussion: Trend actual numbers vs. registered numbers
    During the drastic increase in cases at the beginning of this wave, we, as a medical clinic, were concerned that we might miss patients with severe symptoms. Figure 2 shows the official test data of the registered positive persons known by the DVG (the so-called actual numbers) versus the numbers registered with MedCare. Absolutes cannot be compared due to selection bias. MedCare, for example, has no direct access to laboratory results, and only works with the information that comes to them through various channels (via the DVG and/or online form). However, this figure shows a clear trend in which the patients known to DVG, were also registered and monitored by MedCare.

    Discussion: Symptomatic versus asymptomatic
    The majority of PCs were asymptomatic (see Figure 3).

     

    Discussion: Symptomatic vs Asymptomatic
    The majority of PCs were asymptomatic, justifying the use of an online system for registration and monitoring. Those who needed medical attention, for example in the event of symptoms or the need for additional medication, were brought in contact with a doctor as soon as possible. This was possible, because in the new online system it was clear at a simple glance whom needed attention. Patients were also able to contact the doctor directly in the event of a medical emergency, via the telephone number that was provided by the DVG.

    Figure 3: Symptomatic vs. Asymptomatic 

     

    4. Lessons learned (Tsunami Warning System)

    With this article and accompanying data, I have tried to paint a picture of how we overcame the COVID-19 tsunami. The transformation described above is not a manual 'how to tackle a crisis', but it may offer some guidance in times of a new COVID-19 wave.

     

    5. Conclusion

    This article describes the transformation that was required in the automation and organizational field to withstand the COVID-19 wave of December-January '21-'22.

    In conclusion, all tourists who tested positive, despite the huge numbers, received the best possible health care. Let's hope the next COVID-19 tsunami doesn't happen, but if it does, Aruba is ready for it.

     

    By drs. Frank Schouten, General Practitioner

     

     

    With thanks to:

    MedCare-team
    Floor Bakker, Robbert Libbe Kornelis, Keyla Dubero, Mizpa Essed, Thiadlinde Boelstra, Aqmar Abraham, Jesselin Martinus, Nathalie van Trikt, Tanisha Brandon, Suzanne Kruizinga, and Jonathan Croes.

     

    DVG-team
    Xaui Thijssen, Cindy Silvienne Dirksz, Garreth Tromp, Arnelda Els, and Clariene Croes.